Automation can make service delivery faster when used effectively. On the other hand some automation can leave consumers frustrated when they feel the customer service is not human. A CGS study, part of its Global Consumer Customer Service Report, found that customers prefer humans over automation. Company’s using automation like chatbots can deliver speed for quick service requests but can slow down more complex questions. Complex questions are often transferred to other departments or specialists and can take a ridiculous amount of time to complete a transaction.
If you are using an e-commerce service provider that is slowing down your business transactions because it is too complex to get answers to your questions. Look for a service provider that allows you to make, move and manage your money timely and efficiently. This is extremely important especially for small businesses. We recommend using Waveapps.com – Take a look