by Agency | Nov 11, 2020 | automation, customers, small businesses
Automation can make service delivery faster when used effectively. On the other hand some automation can leave consumers frustrated when they feel the customer service is not human. A CGS study, part of its Global Consumer Customer Service Report, found that customers...
by Agency | Nov 10, 2020 | brand, customers
I have written and spoken with friends about my passion or what my brand is about. I have come to realize that only the people in my circle understood what I was talking about. During a one on one marketing coaching session I was asked to explain my brand. Later my...
